Return, Exchange & Refund Policy – Big Eye Lifestyle
At Big Eye, your satisfaction is our top priority. We understand that shopping online—especially for personal innerwear—can be tricky. That’s why we’ve created a transparent, customer-first Return, Exchange & Refund Policy that aligns with customer interests while also prioritizing hygiene and fairness.
Return Policy
Eligibility for Return
Due to hygiene and safety standards, innerwear items are strictly non-returnable unless they fall under the following exceptions:
Defective product received
Wrong product delivered
Unused, unwashed, and unsealed items in a first-time bundle purchase
First Purchase Policy
If you’re purchasing from us for the first time and you’ve ordered a bundle pack, you may return or exchange only the unsealed, unused, unwashed items in the pack.
The first tried/used item is strictly non-returnable under any circumstances.
Refund will be issued after deducting the value of the used item and ₹80 reverse shipping/handling fee.
Tags and original packaging must be intact.
General Return Conditions
| Condition | Requirement |
|---|---|
| Product Condition | Unused, Unwashed, and All Tags Intact |
| Return Window | Within 7 days from the date of delivery |
| Packaging | Original packaging must be retained |
| Opened Items | Only one item in a multi-pack can be opened |
Items Not Eligible for Return
Products purchased during sale/discount events
Innerwear that is worn, washed, or used
Items with tags removed
Opened bundles beyond the first piece
Exchange Policy
We provide exchanges under the following conditions:
Only the unsealed, unused items in the first order are eligible.
Product must be returned in its original condition and packaging.
Exchange request must be made within 7 days of delivery.
Shipping Charges for Exchange
Customers bear the shipping cost for size issues or voluntary returns.
You may:
Ship the item yourself, or
Opt for Big Eye’s reverse pickup at a flat ₹80 deduction.
Defective or Wrong Product Delivery
We deeply regret any errors in order processing. If you receive a defective product or the wrong item, here’s what you need to do:
What You Need to Provide
Order ID
Clear Product Images
Unboxing Video (may be requested)
Send these details via:
Email: care@bigeyelifestyle.com
WhatsApp: +91-9433644866
No Shipping Charges for Defective/Wrong Products
In such cases, reverse pickup will be arranged at no cost to you.
Refund Policy
Once your returned item reaches our warehouse, it undergoes a quality inspection. Refunds are processed only if the item meets all policy conditions.
Refund Processing Time
10–15 business days after product reaches our facility
Refund can be:
Credited to your original payment method, or
Issued as a Big Eye store credit (coupon code)
Refund Deductions
| Scenario | Deduction Description |
|---|---|
| Customer-arranged return | No deduction on product price |
| Big Eye reverse pickup arranged | ₹80 deducted |
| First bundle purchase | Value of first used item + ₹80 deducted |
| Shipping fee | Non-refundable |
Delayed Refunds
If you haven’t received your refund:
Check with your bank or payment provider
Then contact our support with your order ID
Return & Exchange Process – Step-by-Step
| Step | Action |
|---|---|
 | Contact support at care@bigeyelifestyle.com or WhatsApp |
 | Provide Order ID, product image, and unboxing video if required |
 | Our team verifies the request within 2–3 working days |
 | Approved returns/exchanges proceed to pickup/shipping |
 | Quality inspection at warehouse |
 | Refund or exchange processed within 10–15 business days |
Important Points to Remember
Keep the original packaging and tags intact.
Only one opened item allowed in bundle packs.
Reverse pickup costs ₹80 if arranged by Big Eye.
Do not send returns without prior approval.
Items sent without contact may be rejected.
Contact Us
If you have any questions or concerns, feel free to reach out:
Email: care@bigeyelifestyle.com
WhatsApp: +91-9433644866
Support Hours: Monday to Friday, 10 AM – 6 PM
Frequently Asked Questions (FAQs)
Q1. Can I return underwear if it doesn’t fit?
Only unused, unsealed items from your first purchase are eligible. The used item in the bundle is non-returnable.
Q2. Who bears the cost of return shipping?
For defective or wrong products: No charges apply. We will arrange a free reverse pickup.
For size issues or voluntary returns: You bear the return shipping cost. If Big Eye arranges the pickup, ₹80 will be deducted from your refund.
Q3. Can I return a bundle pack?
Only one item can be opened. The rest must be unsealed, unused, and unwashed to be eligible.
Q4. Are sale items returnable?
No. Items bought during sales or promotions are not eligible for return or exchange.
Q5. How will I receive my refund?
Refunds are issued to your original payment method or as store credit, within 10–15 business days post-inspection.
Q6. What if I receive a wrong or damaged item?
Contact us with your unboxing video and images. We will arrange a free reverse pickup and replacement/refund.