Privacy Policy
Effective Date: July 1, 2025
This Privacy Policy describes how Big Eye, operated by its parent company Badal Hosiery, collects, uses, discloses, and safeguards your information when you visit or make a purchase from our website, www.bigeyelifestyle.com. This policy is in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, and aligns with global best practices for privacy protection.
1. Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information to provide and improve our services.
Personal Data Collected Includes:
Full name
Phone number
Email address
Shipping & billing addresses
Payment details (only tokenized through secure gateways)
Order history
Communication records (emails, WhatsApp chats)
Non-Personal Data Includes:
Browser type
Device information
Pages visited
Session duration
IP address
Cookies and tracking pixels
2. How We Use Your Information
We use the collected information for various purposes:
To fulfill and process your orders
To provide customer service and support
To improve user experience on our website
To communicate order confirmations, updates, and promotions
To conduct internal audits, data analysis, and research
To comply with legal obligations and protect our legal rights
3. Sharing Your Personal Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
Trusted third-party vendors (such as payment gateways and logistics providers) strictly for order processing and delivery
Law enforcement or government agencies, as required by law or to protect legal rights
Email marketing services (if you opt-in for newsletters)
All third-party service providers are bound by strict data protection agreements and are required to protect your personal information.
4. Data Retention
We retain your personal data:
As long as your account is active
For a minimum of 180 days as per Indian data retention norms
For longer periods only if required for legal, taxation, or accounting purposes
5. Security of Your Information
We implement reasonable and industry-standard security measures to protect your personal data. These include:
Secure Sockets Layer (SSL) encryption
Firewalls and anti-virus software
Role-based access control
Regular security audits and vulnerability scans
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights Under Indian Law
As a user, you have the right to:
Access your personal data
Correct or update inaccurate data
Withdraw consent (in specific cases)
Request data deletion (subject to legal constraints)
You can exercise these rights by emailing us at care@bigeyelifestyle.com.
7. Use of Cookies
Our website uses cookies to:
Analyze user behavior
Save cart items and preferences
Serve targeted promotions (if opted in)
You may choose to disable cookies through your browser settings, but this could impact your browsing experience.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for the content, privacy policies, or practices of any third-party websites.
9. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from children. If we learn that a child has submitted personal information, we will delete it promptly.
10. WhatsApp and Email Communication
By providing your contact information, you consent to receive:
Transactional updates (e.g., order confirmation, shipping updates)
Promotional messages (only if opted-in)
You can opt out of promotional communication anytime by replying “STOP” or using the unsubscribe link in our emails.
11. Policy Updates
This Privacy Policy may be updated periodically to reflect legal or operational changes. The updated version will be posted with a new effective date. Continued use of the website implies acceptance of the revised terms.
12. Contact Information
For questions, concerns, or complaints related to this Privacy Policy or your personal data, you may contact us:
Email: care@bigeyelifestyle.com
WhatsApp: +91-9433644866
Address: Badal Hosiery, 8/1A, Barrackpore Trunk Road, Kolkata – 700002, West Bengal, India